31 de julio de 2011

El lado negativo del 'outsourcing'

Schumpeter, columna y blog sobre actividad empresarial del semanario The Economist, analiza los aspectos negativos del 'outsourcing'.

... Outsourcing can go wrong in a colourful variety of ways. Sometimes companies squeeze their contractors so hard that they are forced to cut corners. (This is a big problem in the car industry, where a handful of global firms can bully the 80,000 parts-makers.) Sometimes vendors overpromise in order to win a contract and then fail to deliver. Sometimes both parties write sloppy contracts. And some companies undermine their overall strategies with injudicious outsourcing. Service companies, for example, contract out customer complaints to foreign call centres and then wonder why their customers hate them...

Aquí el artículo.


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